運貨政策和退款政策

運貨政策和退款政策

About YoruBox is a digital service creative agency operated and managed by YoruBoxTeam. For the purposes of this Policy, references to “YoruBox” shall pertain to the digital service provided by YoruBoxTeam. All matters related to YoruBox, including this Refund Policy, are governed by the laws of Austria.

Refund Policy

Introduction 

Welcome to YoruBox (“Company”, “we”, “our”, “us”)! We are committed to providing a fair refund policy to our customers. This Refund Policy, governed by the previous Terms of Service, outlines the circumstances in which refunds can be made.

Digital Product Refunds 

At YoruBox, we strive to provide high-quality digital products that meet your needs. Due to the nature of digital products, refunds are generally not offered once a purchase is complete, except in cases where the product is demonstrably faulty or does not match the description. Thus, by completing your purchase, you expressly waive this 14-day withdrawal right. Aforementioned, we understand that situations may arise where a product isn't what you expected. If you're not satisfied with your purchase, we encourage you to contact our customer support team(yorubox.team@gmail.com) within 14 days of purchase. We'll be happy to explore options, which may include:

  • Full Refund: In exceptional circumstances, we may offer a full refund for your purchase.
  • Product Exchange: We can offer an exchange for a different digital product of equal value if the original product doesn't match the description or is demonstrably faulty.

Service Outages and Disruptions

We take pride in reliable service, but unforeseen circumstances can sometimes lead to outages or delays. In such cases, we'll work diligently to restore service as quickly as possible and keep you informed throughout the process. We appreciate your understanding and patience.

Shipping policy

Instant Digital Delivery

We, YoruBox, understand the importance of immediate access to your digital purchases. That's why all our products are delivered electronically right after your payment is confirmed.

How You'll Receive Your Product:

  • Upon successful payment, you'll receive immediate access to your download link(s) through:
    An on-screen confirmation page or a confirmation email sent to the address you provided during checkout.
  • The download link(s) or file(s) will be readily available for you to save or access the product at your convenience.

What We Don't Offer:

  • Physical mail delivery: Since our products are digital, we don't offer physical copies or specific delivery times.

Didn't Receive Your Product?

If you encounter any issues accessing your download link(s) within 24 hours of your purchase, please don't hesitate to contact us at yorubox.team@gmail.com. We'll be happy to assist you.

Updates to This Policy 

This Refund Policy and Shipping Policy are subject to change at YoruBox’s sole discretion. Any changes will be updated on this page, with the last modification date clearly displayed.

Understanding By availing of our Service or other services provided by us, you acknowledge that you have read this Refund Policy and Shipping Policy and agree to be bound by it.

Contact Us 

Please kindly send your requests, complaints or any questions: By email: yorubox.team@gmail.com.

Current Terms & Conditions.

本政策最後一次修改並於2024年05月27日生效。